1. Scope
This policy applies to liliotter.com and LiliOtter services, including Dolittle. LiliOtter is operated by Manish in Delhi, India. A business using Dolittle generally controls the customer and lead information processed for its account. LiliOtter processes that information to provide the service.
2. Information we process
Depending on how the service is configured, we may process contact details, phone numbers, message and call-event data, service addresses, job descriptions, appointment preferences, opt-out status, technical logs, and information submitted through our website. We do not ask you to send account passwords or API keys through public forms or messages.
3. How we use information
- Provide, secure, troubleshoot, and improve the website and services.
- Respond to inquiries and configure customer accounts.
- Route communications, qualify service requests, capture appointments, and maintain CRM records as instructed by the business customer.
- Comply with law, messaging rules, opt-out requests, and prevent misuse.
4. Service providers and sharing
We may use vetted hosting, database, communications, scheduling, monitoring, and AI service providers to operate the service. They receive only the information reasonably needed for their role. We do not sell personal information. We may disclose information when required by law, to protect rights and safety, or as part of a business transaction subject to appropriate safeguards.
On liliotter.com we use Google Analytics and Microsoft Clarity to understand how the website is used, such as which pages are viewed, how far people scroll and where they click. Both use cookies or similar technology. Clarity records page interactions with everything typed into form fields hidden, and we never send the details you enter in our forms to either tool. For visitors in the European Economic Area, the United Kingdom and Switzerland, both run without analytics cookies. You can block them with your browser settings or a content blocker. Google and Microsoft handle this data under their own privacy statements.
5. AI processing and human review
Messages may be processed by AI models to draft responses, extract lead details, and determine the next approved workflow step. Businesses should not use the service for emergency, medical, legal, or other high-risk decisions. Conversations may be reviewed by authorized people for support, safety, and quality.
6. Retention and security
We retain information for as long as needed to provide the service, meet contractual or legal obligations, resolve disputes, and prevent abuse. We use access controls, encrypted connections, credential separation, audit logging, and operational safeguards, but no system can guarantee absolute security.
7. Your choices and rights
You may reply STOP to supported messaging channels to opt out. Depending on your location, you may also have rights to access, correct, delete, restrict, or obtain a copy of personal information. Requests may need to be directed to the business you contacted because it controls the lead record.
8. International processing and children
Information may be processed in countries other than your own, with protections appropriate to the service. LiliOtter is a business service and is not directed to children.
9. Changes and contact
We may update this policy as the service evolves and will change the effective date above. For privacy questions or requests, email agent@liliotter.com.